Shipping

When will I get my order?

All our products are made to order in a craft workshop in Portugal, taking around two weeks (and no more than 15 business days). After that, your order will be delivered by DHL through Express or Standard Shipping and, depending on your country, it might take between 2 to 6 business days for your order to get to you. You will receive updates regarding shipment through email or message. Please wait 4 business days to receive your order but please contact us by e-mail ([email protected]) in case it does not happen so we can assist your promptly.

How much is the shipping cost?

The shipping cost is based on your selected shipping service and will be displayed in the checkout. Free shipping is always available and we currently ship worldwide.

Are taxes and duties included on the price?

We ship from Portugal, from within the European Union (EU).

Unfortunately, we can not estimate how much you'll have to pay to your country as this is regulated by local laws and entities. Your local customs office should be able to estimate any possible import fees. If import duties are due, they are paid to the carrier, according to the destination country's legislation.

When ordering within the EU, all taxes and duties are included in the final price.

When ordering outside the EU, all prices exclude VAT/duties and possible additional costs for customs.

For the USA, VAT and duties will be applied only for orders above $800.

For UK, VAT will be applied on all orders above 135GBP.

Please be aware that we don't accept returns, only exchanges if you decline to pay possible additional customs charges.

How is the delivery done?

Your order will be delivered by DHL. We work with DHL as it guarantees a premium delivery service. You will receive updates regarding shipment through email or message. Please wait 4 business days to receive your order but please contact us by e-mail ([email protected]) in case it does not happen so we can assist your promptly.

Can I track my order?

Yes. After completing your purchase, you will receive your order number by email. Once you order is picked up at our workshop, you will receive the tracking link by email or message, which will be constantly updated by the carrier (DHL) as it travels the address you selected.

What if I am not at the indicated address?

Once you receive a notification by DHL, you will be able to adjust some details of the delivery for a time where you will be available. However, if in the first delivery attempt you are not at the indicated address, you will be contacted by DHL to arrange for a new date of delivery. If you do not receive your order within 4 business days, please contact us by e-mail ([email protected]).

I need to change my shipping address. How can I do that?

Once your sneakers are ready to be shipped from our workshop, you'll receive a notification from DHL to track your order, and then you can make those changes directly with the carrier.